Privacy Policy
Last updated: 17.06.26
The Grae Room respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, book a call, join our mailing list or work with us.
By using this website, you agree to the terms of this Privacy Policy.
Who we are
The Grae Room is a graphic design and creative services business based in Brisbane, Australia. We provide services including branding, logo design, website design, digital marketing, social media support and graphic design.
For privacy-related questions, you can contact us at:
Email: thegraeroom@gmail.com
Business name: The Grae Room
Location: Brisbane, Queensland, Australia
What personal information we collect
We may collect personal information you choose to provide to us, including:
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your name
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business name
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email address
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phone number
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website or social media links
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project details
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brand assets, images or files you upload or send to us
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information submitted through contact forms, enquiry forms, booking links or email
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payment or billing details, where relevant
We may also collect basic website usage information, such as your browser type, device information, pages visited, time spent on the website and how you found our website.
How we collect your information
We may collect personal information when you:
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submit a contact form or enquiry form
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book a call or consultation
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email us directly
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sign up to our mailing list
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complete a client questionnaire
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send us brand, website, product or project materials
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interact with us on social media
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browse our website
Some information may also be collected through cookies, analytics tools or third-party platforms connected to our website.
Third-party services
We may use trusted third-party platforms to operate our website, manage bookings, send emails, track analytics, process forms, store files or manage client projects.
These may include platforms such as:
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Wix
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Google Analytics
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Google Workspace
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Calendly
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email marketing platforms
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payment or invoicing platforms
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social media platforms such as Instagram, Facebook, LinkedIn or Pinterest
These third-party providers may collect, store or process your information in accordance with their own privacy policies. Some providers may store information outside Australia.
Disclosure of personal information
We may disclose personal information to:
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contractors or service providers who help us deliver our services
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website, email, analytics, booking, payment or file storage providers
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professional advisers, such as accountants or legal advisers
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government bodies or regulators where required by law
We only share information where reasonably necessary for our business operations, service delivery or legal obligations.
Client materials and project files
If you provide us with brand assets, images, logos, website access, social media access, product photos, business documents or other project materials, we will use them only for the purpose of delivering the agreed services.
We will take reasonable steps to keep these materials secure and will not intentionally share confidential project information without permission, unless required by law.
Security of your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
How long we keep your information
We keep personal information only for as long as needed for the purpose it was collected, including for client service delivery, business records, legal obligations, tax purposes and dispute resolution.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
Accessing or correcting your information
You may request access to the personal information we hold about you, or ask us to correct inaccurate or outdated information.
To make a request, contact us at:
Email: thegraeroom@gmail.com
We may need to verify your identity before responding to your request.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.
Email: thegraeroom@gmail.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Links to other websites
Our website may include links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices or content of those external websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.