The information on this website is provided for general information only. While we aim to keep the information accurate and up to date, we do not guarantee that all content is complete, current or free from errors.

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We may update, change or remove website content at any time without notice.

Services and enquiries

Any service descriptions, packages, inclusions, timelines or prices listed on this website are provided as a general guide only.

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A project is not confirmed until The Grae Room has provided a written quote, proposal or agreement, and the required deposit or payment has been received.

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Specific project terms, deliverables, timelines, payment terms and revision rounds will be outlined in your quote, proposal, invoice or service agreement. If there is any inconsistency between these website terms and a signed agreement, the signed agreement will apply.

Quotes and pricing

All prices listed on this website are in Australian dollars unless stated otherwise.

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The Grae Room may update pricing at any time. Website prices, packages or service descriptions may change without notice.

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A quote is only valid for the period stated in the quote. If no expiry date is listed, the quote is valid for 14 days from the date issued.

Payments and deposits

Payment terms will be outlined in your invoice, quote or service agreement.

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For project-based work, a deposit may be required before work begins. Deposits are generally used to secure your project booking, begin planning and allocate creative time.

Late payments may delay project timelines, handover of files, website launch, or further work.

Client responsibilities

To complete projects properly and on time, clients must provide required information, content, feedback, approvals, access details, images, brand assets and other materials within the agreed timeframe.

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The Grae Room is not responsible for delays caused by missing information, late feedback, incomplete materials, third-party delays or delayed approvals.

Creative work and revisions

Creative services involve a collaborative process. The number of revision rounds included in a project will be outlined in your quote, proposal or agreement.

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Additional revisions, changes in direction, extra deliverables or work outside the original scope may incur additional fees.

Website design and third-party platforms

Where The Grae Room provides website design or website support, the client is responsible for third-party costs unless agreed otherwise. This may include website hosting, domain names, subscriptions, plugins, apps, fonts, stock imagery, email hosting or platform fees.

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The Grae Room is not responsible for outages, errors, price changes, technical issues or policy changes caused by third-party platforms such as Wix, Shopify, Google, Meta, Canva, Adobe, email marketing platforms, booking platforms or payment providers.

Intellectual property

Unless otherwise agreed in writing, all original creative concepts, drafts, working files, design files, website layouts, written content and creative materials produced by The Grae Room remain the property of The Grae Room until full payment has been received.

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Once full payment has been received, the client will receive the agreed final deliverables for the agreed business use.

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The Grae Room retains the right to use completed work for portfolio, website, social media, award submission, case study or promotional purposes unless agreed otherwise in writing.

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Unused concepts, draft designs, rejected options and working files remain the property of The Grae Room unless purchased or transferred under a separate written agreement.

Client-provided materials

You confirm that any logos, images, fonts, copy, files, brand assets, photos, videos or materials you provide to The Grae Room are either owned by you, licensed to you, or provided with permission for use in your project.

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You are responsible for ensuring that your supplied materials do not infringe another person’s copyright, trademark, privacy rights or intellectual property rights.

Website use

You agree not to misuse this website. This includes attempting to hack, disrupt, damage, copy, scrape, reproduce or interfere with the website, its content, security or functionality.

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You must not use this website for unlawful, misleading, harmful or inappropriate purposes.

Links to other websites

This website may contain links to third-party websites or platforms. These links are provided for convenience only.

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The Grae Room does not control third-party websites and is not responsible for their content, accuracy, privacy practices, security or availability.

No guarantees of results

While The Grae Room aims to provide high-quality creative work and strategic support, we do not guarantee specific business results, sales, enquiries, search engine rankings, social media growth, engagement, revenue or marketing outcomes.

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Creative and marketing results can be influenced by many factors outside our control, including your offer, audience, pricing, market conditions, advertising spend, website traffic, client implementation and third-party platform changes.

Limitation of liability

To the maximum extent permitted by law, The Grae Room is not liable for any loss, damage, cost or expense arising from your use of this website or reliance on information provided on this website.

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This includes direct, indirect, incidental or consequential loss, loss of profits, loss of business, loss of data, loss of opportunity or website downtime.

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Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you may have under Australian Consumer Law or any other law that cannot be excluded.

Australian Consumer Law

Our services come with rights and guarantees under Australian Consumer Law that cannot be excluded where they apply.

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If there is a problem with a service we provide, your rights and our obligations will be handled in accordance with Australian Consumer Law and any applicable service agreement between us.

Privacy

Your use of this website may involve the collection of personal information. Please refer to our Privacy Policy for information about how we collect, use and protect your personal information.